Terms and Conditions
1. About These Terms
These terms and conditions (“Terms”) apply to your use of the website zenvoautomotive.com and all of its subdomains — including the Zenvo vehicle configurator at configurator.zenvoautomotive.com — (together, the “Websites”), and to the purchase of any products (“Products”) from our online store, when available.
The Terms consist of two parts: Part A, which applies to all use of the Websites, and Part B, which additionally applies when you purchase Products from our online store. Please read these Terms carefully before using the Websites or placing an order. By using the Websites you accept Part A of these Terms; before placing an order you will be asked to accept these Terms in full.
These Terms should be read together with our Privacy Policy, which explains how we collect and process personal information about you — such as your name, email address and phone number — when you use the Websites. These Terms were most recently updated on 28 July 2026.
2. About Us
The Websites are operated by Zenvo Automotive A/S, a company registered in Denmark under CVR no. 30734971, with its registered office at Rosagervej 15, DK-4720 Præstø, Denmark (“Zenvo”, “we”, “us” or “our”).
You can contact us by phone on +45 61 42 94 67, by email at [email protected], or by post at the address above.
3. Use of the Websites
You may use the Websites for lawful purposes only. You must not misuse the Websites, including by knowingly introducing viruses or other malicious material, attempting to gain unauthorised access to the Websites or the systems on which they are hosted, or extracting content by automated means without our prior written consent.
The content of the Websites is provided for general information about Zenvo and our vehicles. It does not constitute an offer, and nothing on the Websites forms part of a contract unless expressly stated.
4. The Configurator
The configurator at configurator.zenvoautomotive.com allows you to explore specifications, colours and options for Zenvo vehicles and to create, save and submit your preferred configuration.
All renderings, specifications, options and any indicative pricing shown in the configurator are for illustration only, are subject to change and do not constitute a binding offer. Submitting a configuration does not constitute an order or a reservation of a vehicle; it is a request for us or one of our authorised dealers to contact you.
When you save or submit a configuration, we collect the personal information you enter — such as your name, email address, phone number and country — together with your configuration. This information is processed as described in our Privacy Policy.
5. Personal Data
We collect personal information about you — for example your name and email address — when you fill in a contact form, subscribe to our newsletter, register for an event, apply for a position, or create, save or submit a configuration on the Websites. We only process your personal data in accordance with the EU General Data Protection Regulation (GDPR) and our Privacy Policy. Please take the time to read the Privacy Policy, as it includes important information about your rights.
6. Intellectual Property
All content on the Websites — including the Zenvo name and logo, vehicle designs, images, renderings, video, text and software — is owned by or licensed to Zenvo Automotive A/S and is protected by copyright, trademark and other intellectual property laws. You may view and download content for your personal, non-commercial use only. Any other use, including reproduction, modification, distribution or republication, requires our prior written consent.
7. Accuracy of Information
We take reasonable care to ensure that the information on the Websites is correct and up to date. However, vehicle specifications, performance figures, equipment, availability and prices are indicative, may vary by market and are subject to change without notice. Images and renderings are for illustration purposes and may show optional equipment. We do not warrant that the Websites will be available without interruption or free of errors.
8. Liability for Use of the Websites
To the extent permitted by law, we accept no liability for loss or damage arising from your use of, or inability to use, the Websites, or from reliance on their content. Nothing in these Terms excludes or limits our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot be excluded under applicable law.
9. Third-Party Links
The Websites may contain links to third-party websites. These links are provided for your convenience only. We have no control over, and accept no responsibility for, the content or privacy practices of third-party websites.
10. Scope of Part B
This Part B applies in addition to Part A whenever you purchase Products from our online store. These provisions apply to any contract between us for the sale of Products to you (the “Contract”).
If you are a consumer, you may only purchase Products from our online store if you are at least 18 years old, or with the express permission of a parent or legal guardian. If you are a business customer, you confirm that you have authority to bind the business on whose behalf you purchase Products.
11. Orders and Contract Formation
Our order process allows you to check and amend any errors before submitting your order. After you place an order, you will receive an email acknowledging that we have received it; this does not mean that your order has been accepted. Our acceptance takes place only when we send you an email confirming that the Products have been dispatched (the “Dispatch Confirmation”), at which point the Contract is formed.
If we are unable to supply a Product — for example because it is out of stock, no longer available or was mispriced — we will inform you by email and will not process the order. If you have already paid, we will refund the full amount, including any delivery costs, as soon as possible.
12. Prices, VAT and Payment
The price of a Product is the price quoted in the online store at the time you submit your order, and includes Danish VAT where applicable. Prices do not include delivery charges, which are shown during checkout before you confirm your order.
You can pay by the payment methods displayed at checkout, including major debit and credit cards. Payment is taken in advance, but we will not charge your card until we dispatch your order. If we discover a pricing error in a Product you have ordered, we will contact you and give you the option of confirming the order at the correct price or cancelling it with a full refund.
13. Delivery
We will provide you with an estimated delivery date in connection with the Dispatch Confirmation. We deliver worldwide, except to countries or territories subject to applicable trade restrictions or sanctions. Delivery is complete when we deliver the Products to the address you gave us, at which point the Products become your responsibility. Ownership of the Products passes to you when we have received payment in full, including all applicable delivery charges.
If our delivery is delayed by an event outside our control, we will contact you as soon as possible to let you know; see clause 17.
14. Right of Withdrawal (Consumers)
If you are a consumer, you have the right to withdraw from the Contract without giving any reason within 14 days of the day on which you, or a person indicated by you, receive the Products — or, where multiple Products or instalments are delivered separately, within 14 days of receipt of the last Product or instalment — in accordance with the Danish Consumer Contracts Act.
To exercise this right, notify us of your decision within the deadline by an unambiguous statement, for example by email to [email protected] or by post to Zenvo Automotive A/S, Rosagervej 15, DK-4720 Præstø, Denmark. Please include your order details so that we can identify your purchase.
You must return the Products to us without undue delay and no later than 14 days after notifying us of the withdrawal. You bear the direct cost of returning the Products, unless they are faulty or not as described. You are only liable for any diminished value of the Products resulting from handling beyond what is necessary to establish their nature, characteristics and functioning.
We will refund all payments received from you, including standard delivery charges, without undue delay and no later than 14 days after the day on which we were informed of your decision to withdraw. We may withhold the refund until we have received the Products back, or until you have supplied evidence of having sent them back, whichever is earlier. Refunds are made using the same means of payment you used for the purchase, unless you have expressly agreed otherwise; you will not incur any fees as a result of the refund.
15. Defective Products
If you are a consumer, the Danish Sale of Goods Act gives you a 24-month right of complaint from the date of delivery for defects present at the time of delivery. If a Product is defective or not as described, you may — depending on the circumstances — be entitled to a repair, a replacement, a price reduction or a refund. Complaints must be made within a reasonable time after you discover the defect; a complaint made within two months of discovery is always considered timely.
To make a complaint, contact us as described in clause 2. If the complaint is justified, we will also refund your reasonable and documented return costs. The right of complaint does not cover defects caused by fair wear and tear, misuse, accident, abnormal storage, or alteration or repair carried out by anyone other than us or our authorised repairers.
16. Liability
If we fail to comply with these Terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breach or negligence. We are not responsible for loss or damage that is not foreseeable.
If you are a business customer, our total liability arising under or in connection with a Contract — whether in contract, tort (including negligence), breach of statutory duty or otherwise — shall not exceed the price of the Products, and we shall not be liable for loss of profits, sales, business or revenue, loss or corruption of data, loss of business opportunity, loss of anticipated savings, loss of goodwill or any indirect or consequential loss.
Nothing in these Terms excludes or limits our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot be excluded or limited under applicable law, and nothing in these Terms affects your statutory rights as a consumer.
17. Events Outside Our Control
We are not liable for any failure or delay in performing our obligations under a Contract caused by an event outside our reasonable control, including without limitation strikes or other industrial action, civil commotion, war or threat of war, terrorist attack, fire, explosion, storm, flood, earthquake, epidemic or pandemic, natural disaster, or failure of public or private telecommunications networks or transport infrastructure.
If such an event occurs, we will contact you as soon as reasonably possible, and our obligations will be suspended for the duration of the event. If the event continues for more than 30 days, you may cancel an affected Contract, in which case we will refund the price you have paid, including delivery charges, for any Products not yet delivered.
18. Changes to These Terms
We may amend these Terms from time to time, for example to reflect changes in law, regulatory requirements or our business. The date of the most recent update is always shown at the top of this page. Each order is governed by the version of these Terms in force at the time you place the order. If we make material changes that affect an existing order, we will notify you in advance with reasonable notice, and you may cancel the affected order.
19. Governing Law and Disputes
These Terms, and any Contract between us, are governed by Danish law, and the Danish courts have jurisdiction. If you are a consumer, you additionally benefit from any mandatory consumer protection provisions of the law of the country in which you are resident, and you may bring proceedings in that country where applicable law so allows.
If you are a consumer and you are dissatisfied, please contact us first so that we can try to resolve the matter. If we cannot find a solution, you may submit a complaint to the Danish complaint bodies Center for Klageløsning and Forbrugerklagenævnet: Nævnenes Hus, Toldboden 2, DK-8800 Viborg, Denmark, naevneneshus.dk, provided the conditions for handling the complaint are met.
20. Contact
Questions about these Terms, the Websites or an order can be directed to us at any time:
Zenvo Automotive A/S
Rosagervej 15
DK-4720 Præstø
Denmark
CVR no.: 30734971
Tel.: +45 61 42 94 67
Email: [email protected]